Cancellation/ Rescheduling/ Refund Policy
We value your time and aim to provide the best service possible. To ensure that our schedule runs smoothly and appointments are available for all our clients, we have implemented the following cancellation and rescheduling policy:
Credit Card on File:
When booking an appointment online, we require customers to provide a credit card on file. Please rest assured that this method is a secure way to protect your identity and ensures the efficiency of our appointment system.
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Cancellation/ Rescheduling within 24 Hours:
We understand that unexpected circumstances may arise. If you need to cancel or reschedule your appointment, we kindly request that you notify us at least 24 hours in advance. This allows us to accommodate other clients who may be waiting for an appointment.
Late Cancellation/ Rescheduling fee:
If a cancellation or rescheduling request is received within 24 hours of your scheduled appointment, a fee of $30 will be charged to the credit card on file. We appreciate your understanding of the importance of this policy in maintaining the quality and availability of our services.
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No-Show Policy:
In the event of a no-show, where you fail to attend your scheduled appointment without prior notification, a flat fee of $100 will be charged to the credit card on file. We kindly ask that you respect the time and effort we dedicate to your care and the care of other clients. This fee helps cover the costs associated with the appointment time that was reserved for you.
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Multiple Late Changes:
Excessive late cancellations or rescheduling may result in limitations on future booking or the requirement of pre-payment for appointments.
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No Refund for Service Policy:
We would like to make it clear that all fees paid for our services are non-refundable, irrespective of the results achieved. We are committed to providing the best possible care and service to our clients, but the outcome of any service can vary depending on individual factors and circumstances.
We appreciate your understanding and acknowledge that our commitment is to deliver quality service and care, and we will make every effort to meet your expectations. However, we cannot guarantee specific results as individual responses may vary.
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By engaging our services, you agree to our no refund policy, understanding that payment is for the service provided and not contingent on any specific outcome.